Where to upload offline remittance proof: orders vs wallet recharge

After choosing an offline bank transfer (BSPB, DBS, OCBC, etc.) on the checkout payment page, many buyers ask: where do I upload the remittance screenshot? This differs from wallet offline recharge—see the comparison below.

Two scenarios, two upload locations

Orders: step-by-step

1. On the payment page, select an offline method and note the beneficiary account details shown;
2. Complete the bank transfer using those details;
3. Click Complete Order—you should see: Please submit payment information from purchase history;
4. Go to My Account → Purchase History;
5. Open the order details for that order;
6. If proof is not yet submitted, click Make Payment;
7. Fill in Amount, Name, Transaction ID, upload Payment screenshot, then Confirm.

After submission, payment status becomes Submitted pending platform review.

FAQ

• Why no upload on checkout? The flow is “order first, proof later”, separate from wallet recharge, to avoid reserving stock before transfer is initiated.
• No Make Payment button? Proof may already be submitted, or the order is not an offline payment order.
• What should the screenshot show? Amount, beneficiary account, date/time, and bank reference or transaction ID.